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FAQs  
FAQs :
 

1. What makes your products high quality when many companies have same claims of quality products?

To claim quality is one thing, to deliver it another. Our product quality is maintained in our multi-step quality control procedures.
Our products are made according to preset product spec sheets or tech packs of each product which contains all the details and criteria about the product manufacturing from the start till the completion of order – from the selection and purchase of raw material to the shipment of consignment. These tech packs are developed, after receiving customer order along with product specifications, by our quality assurance department with the coordination of research and development and production departments. The customer feedback always holds important place in this process as well as in house developed, tried consistent quality control procedures. These tech packs are distributed to the entire setup involved in product manufacturing directly and indirectly and these are kept as standing instructions and reference guides. This helps us in achieving desired results and coordinating the operations of purchasing, production, packing and quality control departments as well as export and accounts departments.
With this effective control over ‘information preparation, distribution and implementation’, a consistent and homogeneous quality product is made and a timely and preplanned order execution takes place, each and every step is recorded and after the completion of every order whole process is evaluated in order to check any lapse that could have occurred or could be occurred in future.
The end result of this effort is topnotch quality of our products, on time delivery of orders, superb customer services and flourishing business of our customer’s giving them edge over their competitors.
If you have another question please contact us. We'll provide prompt, accurate answers.
 
2. We want a product which is not pictured in your web site. What do we do?

Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers.
 
3. What is your minimum order quantity?

We usually do not set any limit for minimum quantity for placing an order for our running items.
However, we suggest you to contact us about minimum order limit for any new requirements or new product development.
 
4. What are your terms of delivery?

The terms of delivery are quoted FOB, CFR or CIF for cargo required to be shipped by sea and FCA,
CPT or CIP for by air mode of shipment (Incoterms 2000 developed by ICC).

5. What are your terms of payments?

The payment terms are:
For small order valued less than 10,000 USD, half deposit required with the order, balance to be paid on
completion when goods are ready to ship.
For order valued more than 10,000 USD, the payment could be made by irrevocable letter of credit (L/C) at SITE
From new customers, bank and trade references are required with the order.


5. What is  your pricing policy?

Please note the following articles of our pricing policy.
Prices are quoted in US dollar. However, prices can be quoted in Euro or UK pound, as requested by the customer.
Prices are likely to remain firm in future. However, we retain the right to alter prices on account of buyer without
prior notice.
All quoted prices have certain validity period and therefore subject to our final confirmation.
Any changes in the shipping costs or insurance rates are on account of the buyer.
Better price options are offered for FCL shipments.
 
 
7. Will you comment on the sensitive topic of your price level?

We truly believe that what you pay us is the price of your satisfaction and what you get is the base of our long term business relationship with you. Our prices are very competitive and if someone thinks that saving a US cent is worth the hassle, we will be unable to be part of that. Our expertise, fine quality of products and professional customer services will make you to forget about that cent.
 
8. What is order lead time or delivery time?

We can provide the best lead time depending upon the type of the product. The standard lead time for repetitive
products is 30 days and for new products is 45-60 days. In order to give delivery schedule, we would request you to please send us your enquiry along with the following information: Product that you are interested in Quantity of product Packaging requirements Mode of shipment, that is, air or sea Final destination Any specific requirements
 
 
9. Do you have any better way to quicken the delivery time?

The production proceeds on after approval of samples. For sample approval, we need to get customer's logo,
if required, specific raw material input and complete product detail from customer. If design, logo or product
material is changed by the customer, the new samples will take more time. So we emphasis there is
no misunderstanding for the samples and other details of the order. Things get fast and easier by detailed
and quick communication between us and our customer regarding the product and order. Secondly,
our production planning and coordination department arranges all orders in strict schedule after arrival
of advance T/T deposit or L/C. The earlier the information and payment reach us, the sooner the delivery time will be.
 
10. What is your policy regarding product samples and dispatch?

The product samples are offered free of charge on the condition that they will be returned to us in same condition
within 30 days if they are no longer required but we have to ask for the freight charge. We would require your
FedEx, DHL, UPS or international courier account number to enable us to send you the samples by collected air freight
to the customer’s account.
 
11. What are technology capabilities and management facilities available at DEESHA?

We have research and development, quality control labs, raw material sourcing, designing, product specs
and new product development facilities for our running and new innovative products.

 
 
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